This isn't a slide deck. It's a working AI agent that troubleshoots payment terminals, walks through POS setup, answers payroll questions, and resolves gift card issues for Heartland merchants.
Ask it anything about payment processing, POS troubleshooting, payroll, gift cards, or your merchant account. It has real knowledge, real workflows, and real answers.
Built around real merchant scenarios that Heartland's support team handles every day.
Diagnoses declined transactions, batch settlement failures, and terminal connectivity issues with step-by-step resolution.
Walks merchants through POS setup, menu updates, printer fixes, employee permissions, and reporting for both Restaurant and Retail POS.
Handles payroll deadlines, tax filing questions, employee onboarding, direct deposit issues, and W-2 distribution.
Resolves gift card activation, balance checks, lost card replacement, and guides merchants through loyalty program setup.
Explains statements, resolves fee disputes, helps with merchant portal access, and tracks missing deposits.
Answers PCI compliance questions, explains Heartland Secure encryption, and handles sensitive data with built-in guardrails.
This demo was built from scratch for Heartland. Real logic for real merchant scenarios.
Pulled Heartland's product docs, support articles, and troubleshooting guides into the AI's knowledge base.
Created merchant-specific workflows for payments, POS, payroll, gift cards, and account management.
Built security guardrails for PCI compliance, sensitive data handling, and competitor comparison policies.
Ran 250 simulated merchant conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual merchant data. Handling your real support volume. This sandbox is just the start.
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